Please check with your phone provider if you are unsure about how much a call will cost. Comfortable bus. Accordingly we missed our bus (which was anyways late over an hour!). The Best Way to Contact Arriva Customer Service. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. We stopped for a quick comfort break at a service station which was good too. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Contact us: Speak to an arrivia travel technology expert we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. We had to take a taxi to catch our train from Split ! Just raise a case and leave feedback after. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. As a matter of policy, BBB does not endorse any product, service or business. Reviews; 1K. Werkgevers / Plaats vacature. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Busbud is an authorized Arriva ticket seller. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Job Title. Can I make a complaint on behalf of someone else? Contact our PR team Read the latest news in our newsroom 2023 Arrive We're happy to help. Phone: (602) 749-2100 Arrivia powers some of the most iconic names in travel, hospitality, and financial services. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. The journey also took 45 minutes longer than expected. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. A bus operator in the North West. Busbud provides you with Arriva phone number so you can easily reach out to them. Bedrijfsreviews. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. Location. This business offers travel products and services. When taking the bus with Arriva, you will be able to enjoy Standard seat. Inloggen. Official Partner. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Salaries; 4. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Zero information on Zadar Bus station about delays or departures. Bus not coming at all, allegedly because an accident on the road. Only Certified Service animals are allowed on Arriva buses. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Working as a Customer Service Representative at Arriva: Employee Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Wat. You can compare prices, amenities and times by searching for a route. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Save time by comparing all your bus travel options in one place. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Did this answer your question? For corporate enquiries, we can be contacted via the details below. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). inquiries@arrivia.com Customer Promise | Arriva Bus Our travel privileges booking platform allows you to generate new revenue to support your business goals. Customer Service Representative 2 salaries. With DoNotPay, you never have to spend hours waiting in a phone queue again. Consumer guides, newsletters, surveys and more! The bud arrived on time and was on schedule throughout the journey. 5 passengers total in 2 cabins (3 and 2 respectively). Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. All product, news and changes in the site will be showed for your region. Based in Sunderland, England, Arriva is a major transportation provider in the UK. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Horrific service. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Arriva help - frequently asked questions about Arriva. Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Arriva salary trends based on salaries posted anonymously by Arriva employees. Very comfortable. The whole process should take no longer than 10 working days. Malad West Mumbai - 400 063, 58 Kingston Drive Arriva UK Bus | Buy Bus Tickets & Check Live Bus Timetables horrible experience I have to say. What is your complaints procedure? | Arriva Help Portal | North West Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Scottsdale, AZ 85254 Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Open your web browser and sign up for DoNotPay. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Datum geplaatst. Arriva Bus Help Portal Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Arriva Customer Service Representative Salaries in the United Kingdom Date of experience . We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Simply show your ticket on your phone along with a valid photo ID to board the bus. Seat assignation wasn't adhered to. On our confirmations, we are booked into **** and ****. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Contact - Arrive The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Weve helped millions of people find a resolution. Average salaries for Arriva Customer Service Representative: $34,416. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Need to get in touch with us? Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Type in Skip Waiting on Hold and select the product.
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