about Our Customer Scrutiny Panel needs you! However, our partners are continuing to deliver a series of . Were delighted that you want to come and work with us. Gateshead Now is a collection of the latest news from Gateshead Council. She added: "Someone has got to own it. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. I have to tell you, this week I have had four complaints that have been going on for two years. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Homepage for Gateshead Councils Benefits and Council Tax information The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Gateshead Council 4.0 . Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The team were very helpful and understanding of my dangerous situation. My flat was repaired in time for my childs birth and I received rent refunds and compensation. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. NE8 1HH Cabinet met this week to determine the future of Gateshead Council's Leisure Services . :L+Ftc[Sdu|^Y^. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Do you want to work with us in helping to create spaces that are great to work and/or live in? In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. stream Some work to your home is done as part of a planned maintenance or investment programme. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Top Jobs in Gateshead, England. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Visit directory. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. United Kingdom. Read more about the Housing Capital Investment Programme. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. E6 2JA. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. For further information please contact the Involvement Team by: Civic Centre If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. If so, please keep reading as youre just what were looking for! Don't worry, we can still help! The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The council is responsible for most repairs to your home. Council tenants can also be offered evening appointments for repairs from 4:30pm. endobj Reporting repairs Home. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We have guidelines on how long different repairs should take. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". 27,852 - 30,151 a year. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . This is commonly known as filing a compensation claim for despair against a housing association landlord. endobj People really are our greatest asset at Gateshead Council, and we value every employee. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Background 2. <> We will pay compensation for damage which is our fault or our contractors' fault. Any resident with My Housing Account can access this service. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We would not replace all items, only the ones that are required. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs update You can now report your non-emergency repairs. Copyright Andy T - 2021. Wednesday 2nd November 2022. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You have the chance to buy up to 10 additional holidays per year. There's also additional service charges from 115.85 a week, this cost is eligible . You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Request a FREE property inspection to find out how much your claim is worth. Thursday 26th January 2023. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). You can also include claims for loss of earnings and care costs if necessary. "The garages at Leam Lane had already been condemned, and we were working towards . Call us on 0333 050 8887 to start the process or fill in the form. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Some of these repairs need to be inspected before the repair can be done. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The department is on the lookout for more callhandlers and building technicians. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. This is known as the Right to Repair scheme. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We are Gateshead Council's Housing Team. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. We encourage our people to think differently, do the right thing and be innovative. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Our housing offices are currently closed to the public. Youll be paid a competitive salary plus additional allowances where relevant. 3 0 obj If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. As a tenant you are not automatically covered for any of your home contents. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Our business support events remain cancelled for now. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We will tell you in advance when any work like this will happen. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. If this is not possible, we will replace with the items we hold in stock. Please ask your Neighbourhood Housing Team for details. This includes both small leaks and emergency repairs. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. We hope to reschedule these events at a later date. View details of your former and current tenancies including rent statements and repair. Failure to do so could give you grounds to make a council house disrepair claim against them. Some of these jobs need to be inspected before the contractor can start the work. There are no emergency or urgent repairs outstanding at this point in time. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. This makes sure that everyone is treated fairly. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Are you a Council or Housing association Tenant with housing disrepair issues? You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We are Gateshead Council'sHousing Team. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Whats in it for you? This covers things like outside painting, replacement windows and annual gas servicing. We will need to look at what has been damaged so please don't throw anything away. I have got this complaint, they monitor it and see it through to the end. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work.
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