To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Diabolical way to treat disabled, limited income people , or even anyone!! Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. That is even worst handle from your company. It is impossible to contact them and they are basically holding my money! I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. This company is totally unreliable and impossible to contact. Maybe down to mobile network delays but thought I should let you know. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. They dont reply to your emails or help you! Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Dear customer, Many thanks for your feedback! shocking service. How we will print them is our big mystery, maybe they will work from a phone. If you make an amendment request through My Account the amendment fee is only 10/10. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Here are 8 tips for writing great reviews. Definite miles better than the outfit I booked with last year. I should have stayed with you ! The travel agent will stamp and cancel your tickets. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Book your ferry tickets with Direct Ferries. However, if you are traveling internationally, you may not be allowed to board the ferry. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Kind regards, Maya from Direct Ferries. For a better experience, please enable JavaScript in your browser before proceeding. Certainly worth trying your luck. Estimated growth return on investment of at least 8%. Thank you for booking with Direct Ferries. Please don't hesitate to contact us, if you have any queries. 2-3 Three Rivers Business Centre, Felixstowe Road. Modern excavations have raised the possibility that the name I am now writing direct to their registered office. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Please note that the applicable cancellation policy depends on when we receive the tickets. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Hi Team, Hope you are well! Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. WebMessages 12. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Booking a ferry online is cheap, easy and fast with Direct Ferries. No refund will be given. Suggested companies are based on peoples browsing tendencies. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. UNITED KINGDOM. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Prices are life and always changing. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. They charged me 79.00 to cacel a booking. Direct ferries is refusing a refund even though we are in lock-down. P&O Ferries Bought wrong ticket because they shower wrong results. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Compare prices, times and shipping companies for your ferry using our price search. Choose euro tunnel best service. View Actual Score Check Background This. We use dedicated people and clever technology to safeguard our platform. Rent-to-own and financing options allow you to get the trailer you need within your budget. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. I immediately tried to cancel but of course they are refusing to allow that. Haven't found an answer to your question? Ferryhopper applies a small modification fee of 6 (euros) per booking. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. not clear. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Thank you for booking with Direct Ferries. 91% of travellers recommend this experience. Please don't hesitate to contact us, if you have any queries. Kind regards, Maya from Direct Ferries. To get to other parts of Desaru, you can easily book a Grab. There was nothing from you at all. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Just going round and round in circles with their staff via email. Holidaymakers struggle to get refunds. We are both english and always lived in England Direct Ferries have no phone available to discuss. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Please use the contact form on our website to request a ticket change. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Kind regards, Maya from Direct Ferries. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. How cool is that? You can check the status of your refund using IRS Wheres My Refund? After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Due to data protection laws were not able to process cancellation requests by email. Refund requests must be submitted prior to the product expiration date. There is no contact number on the website to ring. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. It was actually in USA dollars so my trip cost 1200 which is extortionate! If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. General Inquiry/Feedback Request a Refund WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Will I get a refund if I cancel my booking? Book direct with the ferry company and not with those useless people!!!!! My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Complete investigation into their business ethics. So cross. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Add passengers: pay for additional passengers. Ferry delay compensation. I appreciate that they are extremely busy atm , but find this unacceptable. Each ferry company has its own cancellation policy. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However I didn't receive a confirmation email. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. I have NOT picked up my ferry tickets. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. 2901 Third Ave., Suite 500. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Get your BatamFast tickets to Desaru. Channel House - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. You can find your booking reference number at the top of your confirmation email. I had the same problem with P&O and vouchers. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Can I cancel them and get a refund? You will save yourself money and hassle by booking direct. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Tried to amend reservation to Mar 3-6. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. If you do prefer to contact us in writing, our postal adress is: Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). WebPlease use the contact form on our website to request a ticket change. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. It's now a month later and they still haven't refunded me! WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. sorry about that, in that case I would definitely hold out for cash. The transaction currency used on our website is the euro (). Eventually managed to amend the booking on the web site or so I believed. I was unable to check in as the FRS website didnt recognise the details. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Date of experience: March 2022. We may also ask for additional information if you wish to change the email address or phone number you have provided. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. When cancelling via phone or email the cancellation fee is 30/35. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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