Some users reported that the app would lose connectivity as often as once every hour. Sync your on-screen TV content. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Of course, many people still like it very much. Create an account to follow your favorite communities and start taking part in conversations. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Learn more about brightness. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. The images are in Dutch and have not much meaning other then . Mine especially has issues with Dolby Vision. Samsung Odyssey G9 Neo with Hue Sync Box and Hue Play Lightstrip TV signal drops until I reopen the Hue Sync app. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. If you have not created one, you can do so in the Hue app. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Yes I've tried everything you mentioned on your comment. This is another one youve probably already guessed the solution for. I found that many users have connection issues with their Hue Bridge. To solve the problem, consider removing and reinstalling the same version again. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Go hands-free with voice Related Reading: Is Philips Hue Z-Wave or Zigbee? This is more likely to happen if you connect the box too far from the WiFi router or through an access point. My Nvidia shield pro works brilliantly . (6 Safety Tips). Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Hue uses these connections to create their surround lighting experience. Press J to jump to the feed. Philips Hue Sync - Apps on Google Play If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. How to set up Philips Hue Play HDMI Sync Box - YouTube Philips Hue Sync - Apps on Google Play The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. I have the same problem if I use apple TV straight to the TV. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Both the new app and the new physical device have some issues that users are currently working out. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. 8. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. I don't get it. Apps are complicated pieces of software. I've contacted Philips Hue Support but they don't know what they are doing. The No. Continue with Recommended Cookies. Lets go through some of the most common bugs and how you can fix them quickly and easily. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Click on the search icon on your taskbar and search for %appdata%. Youve probably already guessed the solution here. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. This is a very troublesome problem. All you need to do is rollback the version of the Hue Sync app you are using. No response from them. If you have used theHue Sync App, you may have some common issues with it. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Open the new finder window, then click Go. Smart Home Point 2019-2023. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. I turned off the HDMI inactive for 20 min setting and this stopped it. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. I cant think of any big issues. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Many technology companies like Philips often release new updates for their hardware or software. Press the button on the Hue Bridge. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. I just couldn't get a decent effect with the light bars. Do Smart Plugs Catch Fire? This is because more users prefer the app over the box. Apple disclaims any and all liability for the acts, It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Press and hold the power button on the Hue sync box. Aug 21, 2020 5:09 PM in response to i_rina. I got the same issue. Going to this page you will see the Hue Sync boxes that are available. This will show you a folder full of data for all of your apps. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. My AVR supports Dolby vision pass through. provided; every potential issue may involve several factors not detailed in the conversations Is that the issue? This method has helped many people solve connection issues. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Its really that easy. It can be for all of your Hue devices. The last step is to install the new Sync app on your Mac or PC. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Does your eye start adapting? There are applications that claim to work on Smart TV's with this box however they do not work . If you are unsure about installation, refer to the manual that came with your Hue sync box. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. However for some users, they don't understand the charm in a practical moving watching experience. Ie. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. The Hue Sync Box appears to have a trickier set of problems. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. When one is found, tap. A: Answer. If the apps data files get messed up, the app can start having performance issues. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Select your Wi-Fi network and tap Connect. 1-800-MY-APPLE, or, Sales and It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Any help appreciated. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). I was pretty disappointed with the play bars but now I've got the gradient strip I love it . 3. Obviously the lights won't sync because the hue sync is not connected. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Dolby Vision not working - From apple tv - Apple Community Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. It may not display this or other websites correctly. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Especially smart apps that need to maintain a near constant connection with several devices at once. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). But you can rollback the version if you dont want to wait. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Open up "Settings" on your iOS device. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. 7. Click the Library shortcut that appears. With each update, new release notes are published so that you can keep track. Any help appreciated.Seems to drop the connection every twenty minutes or so. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Im looking to get into Hue lighting for the first time to go with my PS5. The app will immediately begin searching for a Hue sync box. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Both of these issues can be fixed with these quick tips and tricks. When lots of users have various problems, they dont know how to solve even if they do the various test. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. APs are also best used for devices that dont require a 100% reliable internet connection. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Optional: Pair a TV remote to the Hue sync box. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Can Philips Hue Control Other Bulbs or Normal Lights. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. You are using an out of date browser. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Starting to hate the sync box. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Read more. Listen for two "power-up" tones a couple of seconds apart. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. I was going to send mine back as I couldn't get it working properly all the time. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? *Dolby Vision Enhanced Compability turned on (Hue Box)? I have a 4K Apple TV and a Sonos Arc. Make sure Bluetooth is enabled on your mobile device. With Philips Hues new devices, all is possible. Philips Hue Play HDMI Sync Box Black 555227 - Best Buy You also need to install the new Sync app on your PC or Mac. However, how to do if the method doesnt work? Other users have experienced problems with the app related to how it stores data on your PC. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. No, * Image on the television? ShYnNoK. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Lets Find Out! This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! But you should ensure a steady internet connection for your Hue Sync Box. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. You must feel desperate at this time. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. If you havent done that yet, first install your Hue Bridge. 3. However for some users, they dont understand the charm in a practical moving watching experience. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. ask a new question. Website copyrighted Smart Home Winner 2021-2023. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. 9. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. How to Get Dolby Atmos to Pass Through Hue Sync to all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. POWER ON AUTOMATICALLY. All postings and use of the content on this site are subject to the. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Theres another problem that has to do with how you set up your Hue Sync Box. Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music New owner. Hue Sync app shows no signal detected : r/Hue - reddit 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Cmcruz32, User profile for user: There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. There is already the way of entertainment in our modern lives. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Hello just here to say you are my favorite person as this has fixed my issue too!!
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