manageengine eventlog analyzer installation guide

For example, the reports on Removable disk auditing and Hyper-V VM management are populated only if removable storage devices or virtual machines are in use. Why is EventLog Analyzer's product database (Postgre SQL) not starting? updated for the agent then the agents will not get upgraded. Key Features OpManager's out-of-the-box solution offers you. Logs for the report are not properly parsed. The event source file(s) configuration throws the "Unable to discover files" error. User account is invalid in the target machine. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views. Cause: HTTPS is configured, but the type of certificate is not supported. w*rP3m@d32` ) Navigate to the Program folder in which EventLog Analyzer has been installed. 0000002234 00000 n The monitoring interval for EventLog Analyzer is 10 minutes by default. It is a premium software Intrusion Detection System application. If the status is 'Not allowed', firewall rules have to be modified. User Interface notifications will be sent if the agent goes down.You can also configure email notifications when log collection fails. However, if the agent is of an older version then the reason for upgrade failure may be due to incorrect credentials, or a role that does not have the privilege of agent installation. Unable to start/stop the agent from collecting logs in the console. The column Username can be included in the report by clicking the Manage reports fields and selecting Username. If the provided details in both Mail and SMS Settings pages are correct and if you are still facing issues in receiving notifications, the problem could be with your SMTP server or SMS modem. Execute the following command in Terminal Shell. Probable cause: The device machine running a System Firewall and REMOTEADMIN service is disabled. If you would like to have the files to a different folder, you need to edit the downloaded files and give the absolute path as below: . 0000002787 00000 n EventLog Analyzer. h?o0tb'chJAv(b0`jWoshJ,;t6W*ULHxH4r*iQ /H^@OBy.@pX BN$O8HdB C"cT7|-;9 n~g(o6N8OS^G'7Lm4%rrB|MV.>^NximC~ssAqA[8DNs]%:%>9jtlkeyl\`Oq|rV7[?ODevl^MAt5&GD7Od u3-g_N\~ mP(b``; +W. hb``e``g`e`0 @1vg0h``Vtb6L:++buF7:X9\Z400pt $FA% 0lXZb0f`ZHX$FlLv 60X0|ace`hs`p`W5`a1@em,LQGJ `CREb? r | Agree to the terms and conditions of the license agreement. Open Resource monitor. This user may not belong to the Administrator group for this device machine. The default installation location is C:\ManageEngine\EventLog Analyzer. The reason for the upgrade failure would be mentioned there. Solution: Edit the device's details, and enter the Administrator login credentials of the device machine. The log source is not added for log collection. The default PostgreSQL database port for EventLog Analyzer 33335, is already being used by some other application. For replication, please copy this line itself and paste it in next line and then edit out the IP address. Case 2: You may have provided an incorrect or corrupted license file. So by ensuring that the EventLog Analyzer server is continuously reachable by the agent, this issue can be fixed. Reinstalled the agents in one of my machines. Solution: Test the reason as to why the remote machine isn't reachable using wbemtest. Base your decision on 12 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. 0000012024 00000 n Set the logtype and check the time interval between first and last logs. 0000002701 00000 n Probable cause 2: Java Virtual Machine is hung. %PDF-1.5 % Real-time Active Directory Auditing and UBA. Now, runManageEngine_EventLogAnalyzer.bin by double clicking or running./ManageEngine_EventLogAnalyzer.bin in the Terminal or Shell. Assume xxx.xxx.xxx.xxx is the IP address you wish to bind with EventLog Analyzer. If neither is the reason, or you are still getting this error, contact licensing@manageengine.com. EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. 0000003279 00000 n 0000007017 00000 n Note: If you monitor an application and also the server in which the application is installed, then you will be licensed for 2 log sources. Open command prompt in admin mode. Ensure that the default port or the port you have selected is not occupied by some other application. 0000001917 00000 n If this is the case, please contact EventLog Analyzer customer support. The device machine has to be reachable from the EventLog Analyzer server in order to collect event logs. 0000014451 00000 n 0000005820 00000 n Enter the web server port. 283 0 obj <> endobj 296 0 obj <>/Filter/FlateDecode/ID[<2C6812C00A93D3A38C6F6DC13E8C385E>]/Index[283 35]/Info 282 0 R/Length 75/Prev 446869/Root 284 0 R/Size 318/Type/XRef/W[1 2 1]>>stream Stopped ManageEngine EventLog Analyzer . MsiExec.exe /i "C:\Users\rebekah-4143\Desktop\EventLogAgent.msi" /qn /norestart /L*v "C:\Users\test\Desktop\Agentlog.txt" SERVERNAME="rebek192" SERVERDBTYPE="mssql" SERVERIPADDRESS="214.1.2.197" SERVERPORT="8400" SERVERPROTOCOL="https" SERVERVERSION="12130" SERVERINSTDIR="D:\ManageEngine\EventLog Analyzer" ENABLESILENT=yes ALLUSERS=1. SELinux's presence could be checked using, Configure SELinux in permissive mode. The procedure to uninstall for both 64 Bit and 32 Bit versions is thesame. The following steps will guide you through the process for enabling SSL in EventLog Analyzer: Step 1: Generate CSR and submit it to your certifying authority Log in to EventLog Analyzer using admin credentials. The location can be changed with the Browseoption. To rectify this, execute the following files: Insufficient disk space in the drive where EventLog Analyzer application is installed. Why am I not receiving my alert notifications? Problem #1: Event logs not getting collected. Move the downloaded jar files to the following folders: <Installation dir>/Eventlog Analyzer/ES/lib For Linux devices, SSH (Default port - 22). Enter your personal details to get assistance. But the alert is not generated in EventLog Analyzer even though the event has occured in the device machine, When I create a Custom Report, I am not getting the report with the configured message in the Message Filter, MS SQL server for EventLog Analyzer stopped, I successfully configured Oracle device(s), still cannot view the data, The Syslog host is not added automatically to EventLog Analyzer/the Syslog reception has suddenly stopped. Yes, you can use Exclude Filter while configuring a device for FIM to exclude. What are the specific SACLs set for FIM locations? These log files are yet to be processed by the alert engine. This could be mostly because the period specified in the calendar column, will not have any data or is incorrectly specified. Kindly check if the devices have been configured correctly (check step 1). MySQL-related errors on Windows machines. 0000001255 00000 n 0000002583 00000 n The default port number is 8400. There is log collector already present in the EventLog Analyzer server. 0000000696 00000 n Before proceeding further, stop the EventLog Analyzer service and make sure that 'SysEvtCol.exe','Postgres.exe' and 'java.exe' are not running.There are 7 files that must be modified for IP binding. You can set FIM alerts. To fix this, ensure that your EventLog Analyzer instance is properly shut down. To perform this operation, credentials with the privilege to access remote services are necessary. If not reachable, then you are facing a network issue. 0000119214 00000 n [Audit Policy column]. Please make sure that the number of threads that an elasticsearch user can create is at least 4096 by setting ulimit -u 4096 as root before starting Elasticsearch or by adding elasticsearch - nproc 4096 in /etc/security/limits.conf. If you cannot free this port, then change the web server port used in EventLog Analyzer. Ever since I upgraded EventLog Analyzer, agent communication has been failing. Windows: \bin\stopDB.bat file. No connectivity with the agent during product upgrade. Start up and shut down batch files not working on Distributed Edition when taking backup. FIM helps you monitor all changes made to files and folders in Windows and Linux systems including: Navigate to Reports and select the 'Devices' dropdown box on the top-left. Insights from this data can help you detect potential cyberthreats and prevent them from turning into an attack. Use the. What could be the reason? Logs are not received by EventLog Analyzer from the device: Check if the syslog device is sending logs to EventLog Analyzer. MySQL-related errors on Windows machines. To fix this, add the required permissions by making SACL entries as below: Yes. 283 0 obj <> endobj 296 0 obj <>/Filter/FlateDecode/ID[<2C6812C00A93D3A38C6F6DC13E8C385E>]/Index[283 35]/Info 282 0 R/Length 75/Prev 446869/Root 284 0 R/Size 318/Type/XRef/W[1 2 1]>>stream Associated devices results in the error "Collector Down". Note: Remove #'symbol for uncommenting in the .conf file. Linux: 0000013299 00000 n (or). Agent Configuration and Troubleshooting Issues. Also, some fields may remain blank in the reports if the information is unavailable in the collected log data. Check if the syslog device is configured correctly. 0000002435 00000 n 0000009847 00000 n EventLog Analyzer is running. You can apply FIM templates across multiple devices. Reload the Log Receiver page to fetch logs in real-time. Solution: For each event to be logged by the Windows machine, audit policies have to be set. Select File monitoring to view FIM reports for Windows and Linux devices. Assign the Modify permission for the C:\ManageEngine\Log360 folder to users who can start the product. HdWn$7VDQfr | `RUwm$,?,~>|VL? n|[i^'WkmQ#b-:^}dE]-kr]}rKqPx1fp;jk?d_/ka~FWo. Enter your personal details to get assistance. Click on the update icon next to the device name. What should be the course of action? If System Firewall is running, execute the following command in the command prompt window of the device machine: netsh firewall set service type=REMOTEADMIN mode=ENABLE profile=all, Probable cause: By default, WMI component is not installed in Windows 2003 Server. wrapper.app.parameter.1=com.adventnet.mfw.Starter, #wrapper.app.parameter.2=-L../lib/AdventNetDeploymentSystem.jar, wrapper.app.parameter.2=-b xxx.xxx.xxx.xxx, wrapper.app.parameter.3=-Dspecific.bind.address= xxx.xxx.xxx.xxx, , . Audit is a default service present in Linux machines. By providing credentials this issue can be fixed. 0000002350 00000 n This document allows you to make the best use of EventLog Analyzer. Ensure that the remote registry service is not disabled. For Linux, based on where EventLog Analyzer has been installed, the steps to start the server are as follows. EventLog Analyzer can monitor your entire network by collecting and analyzing data from over 700 log sources in your network. EventLog Analyzer displays "Enter a proper ManageEngine license file" during installation. Upon starting the installation you will be taken through the following steps: At the end of the procedure, the wizard displays the ReadMe file and starts the EventLog Analyzer server. 4. Please contact your SMTP/SMS service provider to address the issue. To add the class, follow the procedure given below: Probable cause:The object access log is not enabled in Linux OS. Uncomment the second application parameter ' wrapper.app.parameter.2=-L../lib/AdventNetDeploymentSystem.jar'. Can we configure FIM for multiple devices at one shot? With this the EventLog Analyzer product installation is complete. The different methods that can be used to deploy the EventLog Analyzer agent in a device are: Yes, the EventLog Analyzer agent can be installed on the AWS platform. Open the command prompt with the administrative privilege and enter "cd \bin". Quick Start Guide Note: If EventLog Analyzer has been installed on a UNIX machine, it cannot collect event logs from Windows hosts. Select Properties > Security > Advanced > Auditing. 0000008216 00000 n Analyze log data to extract meaningful information in the form of reports, dashboards, and alerts. Can we combine the capabilities of FIM with other security measures like user and entity behavior analytics (UEBA)? <Installation dir>/elasticsearch/ES/bin and run stopES.bat file (skip if this location does not exist). This has to be debugged in the audit service's logs. Failing this, you'll receive an error message "EventLog Analyzer is running. Error statuses in File Integrity Monitoring (FIM). Select the option Uninstall EventLogAnalyzer . Enter your personal details to get assistance. 0000004698 00000 n At the end of the procedure, the wizard displays the ReadMe file and starts the EventLog Analyzer server. No. For Chrome, Settings > Show Advanced Settings > Manage Certificates. Kill the other application running on port 8400. Probable cause 2: Log Files present in \data\AlertDump. The postgres.exe or postgres process is already running in task manager. Case 3: Logs are displayed in Wireshark but cannot be viewed in syslog viewer: If you are able to view the logs in Wireshark but you are not able to view them in syslog viewer, kindly contact the EventLog Analyzer support team. FATAL: the database system is starting up. This is a rare scenario and it happens only when the product shuts down abruptly during the first ever download of IP geolocation data. To upgrade distributed edition of EventLog Analyzer, please upgrade your admin server. This will automatically upgrade all your managed servers. Remove the # from the line, it should now look like, The next line from current position should be, Add the following parameter in the line in any place before. Note that once the server is successfully shut down, the PostgreSQL/MySQL database connection is automatically closed, and all the ports used by EventLog Analyzer are freed. 0000001096 00000 n Place the server's certificate in your browser's certificate store by allowing trust when your browser throws up the error saying that the certificate is not trusted. You need to check your Windows firewall or Linux IP tables. There will be two options to install: One Click Install Advanced Install 0000004434 00000 n Solution: Check if there are any files present in the folder \data\AlertDump. EventLog Analyzer displays "Couldn't start elasticsearch at port 9300". Solution: Please ensure that the required fields in the Add Alert Profile screen have been given properly.Check if the e-mail address provided is correct. If you cannot free this port, then change the MySQL port used in EventLog Analyzer. What should I do if the network driver is missing? %PDF-1.6 % If you want to install EventLog Analyzer 32 bit version: If you want to install EventLog Analyzer 64 bit version: chmod +x ManageEngine_EventLogAnalyzer.bin. Is it possible for a user to stop the agent and prevent it from pushing logs from his machine? Verify the setting by executing the 'netstat -ano' command in the command prompt. 8400 (TCP) is the default web server port used by EventLog Analyzer. Case 1: Your system date is set to a future or past date. installed which makes sure the agent is upgraded automatically when EventLog Analyzer is upgraded. As an agent is a lightweight process, there are no specific resource requirements. Case 2: Logs are not displayed in syslog viewer and Wireshark: If you are not able to view the logs in syslog viewer and Wireshark, there could be a problem with the syslog device configuration. Can I deploy the EventLog Analyzer agent on AWS platforms? To confirm if the device exists, it could be pinged. Trigger the report event and wait for a few minutes. We need to replicate the host all all 127.0.0.1/32 trust line with the new IP address in place of 127.0.0.1 and add it after that line. EventLog Analyzer is ManageEngine's comprehensive log management solution. HdWn$7VDQfr | `RUwm$,?,~>|VL? n|[i^'WkmQ#b-:^}dE]-kr]}rKqPx1fp;jk?d_/ka~FWo. Make sure you have a working internet connection. Check for the process that is occupying the, If you have started the server in UNIX machines, please ensure that you start the server as a, or, configure EventLog Analyzer to listen to a. Download the "Automated.zip" and extract the files "startELAservice.bat"and "stopELAservice.bat" to //bin/ folder. Probable cause: The default web server port used by EventLog Analyzer is not free. The generated reports are being overwritten by the logs. EventLog Analyzer provides default FIM templates for Windows and Linux devices. If you installed it as an application, follow the procedure given below to convert the software installation to a Linux Service. 0000002319 00000 n Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. 0 Pd# endstream endobj 287 0 obj <>stream hb```b``> "l@QP0hL$/UQXcQG)!d,D'+,eV],IbVKkNzaS\g_*6!VXEu GG+,5rkJk~7FQ Xe}awSEU,icLk-32n 6_Y~/"z)slY+=(96)fpHe[l[ZFChhXFGGGkhh4@ZZPaijR@ Once the software is installed as a service, follow the steps given below to start EventLog Analyzer as a Windows Service: Go to the Windows Control Panel > Administrative Tools > Services. Ensure that the EventLog Analyzer server and the log source are in the same network and that the forwarded logs could not be blocked by firewall. These are the recommended drive locations that are to be audited. To bind EventLog Analyzer server to a specific interface, follow the procedure given below: rem %JAVA% %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.mfw.Starter %SAFE_START% -c default -b , %JAVA% %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.mfw.Starter %SAFE_START% -c default -b , %JAVA% %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.mfw.Starter %SAFE_START%, rem %JAVA% %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.mfw.Starter %SAFE_START%, rem set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms128m -Xmx512m -Dspecific.bind.address= , set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms128m -Xmx512m -Dspecific.bind.address= , set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms256m -Xmx1024m, rem set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms256m -Xmx1024m, url=jdbc:postgresql://localdevice: 33336/eventlog?stringtype=unspecified, url=jdbc:postgresql://:33336/eventlog?stringtype=unspecified, #------------------------------------------------------------------------------. An OutOfMemory error will occur when the memory allocated for EventLog Analyzer is not enough to process the requests. Can agents be deployed in bulk for various devices from the EventLog Analyzer console? This means that the PostgreSQL database was shutdown abruptly and is under recovery mode. Can I store any logs in the agent machine? A firewall is configured on the remote computer. Credentials with insufficient privileges. 0000002061 00000 n 0000002005 00000 n Agent does not upgrade automatically. Carry out the following steps. What should be the course of action? This error message signifies that the credentials entered are wrong. 2 www.eventloganalyzer.com 1. EventLog Analyzer uses this data to generate reports. Common issues while configuring and monitoring event logs from Windows devices. 0000001719 00000 n keytool -importkeystore -srckeystore -destkeystore server.pfx -deststoretype PKCS12 -deststorepass -srcalias tomcat -destalias tomcat, Solution: please contact EventLog Analyzer Technical Support. 0000001519 00000 n By default, this is. Refer to the Appendix for step-by-step instructions. The error "Network path not found" can be confirmed by using the same agent's credential to access the device's network share. There is some internal execution failure in the WMI service (winmgmt.exe) running in the device machine. Solution:In Solaris 10, the commands to stop and start the syslogd daemon are: In Solaris 10, to restart the syslogd daemon and force it to reread /etc/syslog.conf: # svcadm -v restart svc:/system/system-log:default. Check if Remote DCOM is enabled in the remote workstation. Restart the WMI Service in the remote workstation: For any other error codes, refer the MSDN knowledge base. e:\ManageEngine\EventLog\bin\wrapper.exe -p ..\server\conf\wrapper.conf ---> to stop the EventLog Analyzer service. To execute the query, select and highlight the above command and press F5 key. Execute the following command in Terminal Shell. Note that the default password is changeit. No logs are being produced from the device. X/7Yj[. Forever. To update or change the retention period, navigate to Settings Admin Archive Settings. Where do I find the log files to send to EventLog Analyzer Support? To troubleshoot, go to Log Receiver in the EventLog Analyzer dashboard and verify that your machine is receiving log data from the specific syslog device. A certificate can become invalid if it has expired or other reasons. Follow the steps below to shut down the EventLog Analyzer server. Sometimes reports in EventLog Analyzer reporting console may not have any data. Explore the solution's capability to: A quick glance of the topics discussed below should be good enough to let yoube able to deploy, configure, and generate reports using EventLog Analyzer. Please ensure that the EventLog Analyzer Server is shutdown before applying the Service Pack.". Common issues while upgrading EventLog Analyzer instance, EventLog Analyzer displays "Enter a proper ManageEngine license file" during installation. Solution: If the alert criteria isn't defined properly, then the notification might not be triggered. This error occurs when the SSL certificate you have configured with EventLog Analyzer is invalid. By default, this is. Buyer's Guide Whitelist https://creator.zoho.com in your firewall. Please free the port and restart EventLog Analyzer" when trying to start the server. With EventLog Analyzer's 12120 version's onwards, an auto upgrade process has been. Remote DCOM option is disabled in the remote workstation. Solution: Shut down all instances of MySQL and then start the EventLog Analyzer server. Upon starting the installation you will be taken through the following steps: At the end of the procedure, the wizard displays the ReadMe file and starts the EventLog Analyzer server. Archived data. However, third party applications like SNARE can be used to convert the Windows event logs to Syslog and forward it to EventLog Analyzer. The device does not have the applications related to the report. %PDF-1.6 % Execute the /bin/stopDB.sh file. If the required privileges are provided for the user to access the share, then this issue can be resolved. To enhance the vents handling capacitye , a distributed EventLog Analyzer installation with multiple nodes can handle higher log volumes. How do I fetch the FIM Reports from the console? So before proceeding for the troubleshooting tips, ensure that you'd specified the correct time period and logs are available for that period. How do I bulk update the credentials for all agents? Cause: HTTPS not configured to support TLS encrypted logs. To cross-check your alert criteria, you can copy the condition and paste it in the Search box and check if you're getting results. Note: If the default syslog listener port of EventLog Analyzer is not free then EventLog Analyzer displays "Can't Bind to Port " when logging in to the UI. After this error occurs, a built-in script file will run to increase the allocated heap used by EventLog Analyzer and the product will restart on its own. File Integrity Monitoring (FIM) troubleshooting. 0000022822 00000 n How can this issue be fixed? Server details will be present in the agent machine: - Windows[In registry, Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\ServerInfo ], - Linux [In file, /opt/ManageEngine/EventLogAnalyzer_Agent/conf/serverDetails]. 5. it fails and shows error message with code 80041010 in Windows Server 2003. q[^ND Windows has no provision to audit opy in copy-paste. hb```e``Z B@1V ``0!A gfPr:7h}!5\]'b@"ADCb1`AHs4AYYXXX%YC\\ The procedure to uninstall for both 64 Bit and 32 Bit versions is thesame. endstream endobj 284 0 obj <>/OCGs[298 0 R 299 0 R 300 0 R 301 0 R 302 0 R 303 0 R]>>/Pages 279 0 R/Type/Catalog>> endobj 285 0 obj <>/ProcSet[/PDF/ImageC]/Properties<>/XObject<>>>/Rotate 0/Thumb 83 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 286 0 obj <>stream If the agent's installation folder is deleted before it is deleted from the control panel, this error might occur. While configuring incident management with ServiceDesk, I am facing SSL Connection error. 107 0 obj <> endobj 122 0 obj <>/Filter/FlateDecode/ID[<355134A2E7ED47C983A716906F08DD9A><0F0256D3807D48D6A83CA7AADC60E70A>]/Index[107 31]/Info 106 0 R/Length 79/Prev 244497/Root 108 0 R/Size 138/Type/XRef/W[1 2 1]>>stream A default FIM template cannot be edited. The log files are located in the server/default/log directory. If you installed it as an application, you cancarry out the procedure to convert the software installation to aWindows Service. Enter the folder name in which the product will be shown in the Program Folder. This happens in, In the Services window that opens, select, After executing the above command, select and highlight the below command and press. No, it is not required. The procedure to take backup of EventLog Analyzer for different databases is given here. Use the keytool utility to import the certificate into EventLog Analyzer's JRE certificate store. Real-time Active Directory Auditing and UBA. Monitor user behavior, identify network anomalies, system downtime, and policy violations. It is a premium software Intrusion Detection System application. This product can rapidly be scaled to meet our dynamic business needs. The server's details, port, and protocol information have to be rechecked here. The drive where EventLog Analyzer application is installed might be corrupted. Assign the Modify permission for the C:\ManageEngine\EventLog Analyzer folder to users who can start the product. To stop a Windows service, follow the steps given below. If these commands show any errors, the provided user account is not valid on the target machine. What should be the course of action? Probable cause: You do not have administrative rights on the device machine. "Please ensure that EventLog Analyzer is booted up at least once after the previous upgrade.". The probable reason and the remedial action is: Probable cause: The device machine RPC (Remote Procedure Call) port is blocked by any other Firewall. endstream endobj 284 0 obj <>/OCGs[298 0 R 299 0 R 300 0 R 301 0 R 302 0 R 303 0 R]>>/Pages 279 0 R/Type/Catalog>> endobj 285 0 obj <>/ProcSet[/PDF/ImageC]/Properties<>/XObject<>>>/Rotate 0/Thumb 83 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 286 0 obj <>stream

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