Is there any way to find out if its still being processed at all? Stubhub stole $770 from. I have been attempting to contact you several times regarding ticket order #553613638. They said there was nothing else that they could do. Is there any way I can confirm that my Stubhub QR codes are still good? I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. 01-30-2021 01:41 PM. I notified a chat type person immediately to tell her I made a mistake. Unfortunately, my order was submitted when I was clicked the cancel button. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. They DO NOT have their customers backs. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . 4.6.2020. Your email address will not be published. Never Will I Buy From Stub Hub Again. Bonnie cancelled. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. A lot of tickets sold on stubhub are individual people. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. I will be filing a formal complaint and will NEVER use stubhub again. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Call +1 (866) 788-2482 with all the details about the purchase. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. GIVE ME MY MONEY. Bought tickets for James Taylor and Bonnie Raitt. I have been attempting to contact you several times regarding ticket order #553613638. I selected a particular date for a Broadway show. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Said cancellation was glitch. What is your rescheduled or postponed event policy? Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Never use stubhub again. i am not interested in a credit that expires so therefore am requesting my full refund. But . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I was told at the door stub hub does this frequently. This cookie is set by GDPR Cookie Consent plugin. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Tickets were either never delivered or arrived late. This cookie is used for the website live chat box to function properly. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Stubhub policy on refunds is ridiculous. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. This cookie is set by GDPR Cookie Consent plugin. I tried transferring through Wells Fargo and they didn't let me transfer. Problem is, I'd be wearing the "lost" one and would then be denied entry. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. After another hold the rep told me the manager said the same thing. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Called back for refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. So i grabbed 2 tickets ( I checked after they went on sale). Are you kidding me really!? So you don't think it's possible the original buyer got refunded and we just don't know about it? We are changing the way you register and sign-in to the StubHub Community. This site is horrible. How to contact the seller. i am not interested in a credit that expires so therefore am requesting my full refund. while we were at work. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. All Rights Reserved. and would like to return it? Hopefully the credit card company will stand up for me. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Last Updated on June 24, 2020 by Dave Clark From that StubHub wallet page you can request a refund instead of keeping the credit. You should only sell what's actually available. StubHub phone wait times are 3 hours. View Levi's Stadium Ticketback Terms. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. Yes i am not interested in a credit that expires so therefore am requesting my full refund. Stubhub does not accept returns. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell He reportedly paid $120 per ticket. Thanks. These tickets were not purchased with a coupon. LAST time I purchase tickets through StubHub. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Too late to purchase decent seats. What does "100% guaranteed" mean these days? Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. The game has been changed to Sunday 27th August and we are simply no longer in the UK. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Check the StubHub Help Desk 2023, Hearst Television Inc. on behalf of WCVB-TV. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. or Did you buy an excessive amount of tickets? StubHub is taking a lot heat over the policy. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? I got a COUPON worth 120% of my original order. What about Canada? So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. I am traveling today from Mexico to Madridfor what? i have attached the information from the venue. Did you think about anybody besides yourself? I checked by calling Ticketmaster. I would like my money back due to a postpond concert hours before the concert. Otherwise you will receive a voucher for 120% of your purchase price. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. How is this right? StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Also, awfully bold of them to assume I would want to purchase through them again. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Refund peoples money. Needless to say, I initiated a dispute over StubHub's transaction. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Necessary cookies are absolutely essential for the website to function properly. StubHub has the final decision on whether or not you will receive a refund. Called them and they said the venue had not marked those seats as obstructed. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. I will never use stubhub again. You can resell your ticket using either an app or a PC. I hope we can get refunded. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. These cookies track visitors across websites and collect information to provide customized ads. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Up the food chain with a supervisor, still nothing. Should have checked this site first. He did not do that. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. At the same time, buyers expect immediate refunds. totalling almost 900.00 in the middle of the night. No where did it say there is 15% charge. From that StubHub wallet page you can request a refund instead of keeping the credit. Didn't find out until day before event. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. I sold two tickets on StubHub and only received payment for one. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. She said to late sorry. Stubhub sucks! Following backlash from customers, the ticketing company responded in a statement this week. LIARS!!! Ticketmaster, for example, states that if an event is . them this was wrong and deceitful and did not get off the phone until they refunded my money. At the event, tickets were discovered to be invalid. It . It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! On or about May 3, 2021, Defendant announced that it would provide Eligible Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Contracts are contracts. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. StubHub Refund Ticket by Phone. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I never got any emails about refunds or the fact they canceled the show. I wish I found this website earlier. It is not specified anywhere in the mobile site and hidden in the desktop version! This will be reported to the BBB and any other place I can provide this borderline illegal activity to. to see the game on TV? The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I should be given a refund! StubHub will contact you as soon as possible. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Where Can You Use Your Macys Credit Card? When you mess up, that's your problem not stubhubs and not the original sellers.
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