Leaves one to wonder if it was ****'s plan all along to run out the clock. This dealer in **** miles away so thats not happening. It has been sitting for a year. Well guide you through the process. We have contacted the customer to investigate the root cause of the concern. BBB Business Profiles are subject to change at any time. 2022 Thor Motor Coach freedom elite. Need advise, had a shop replace house battery and repair inverter. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. 1 of 26. When searching for a service center make sure to use the filter option. I admit, we were naive in thinking that the labor charges could be so little for such a job. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Mine is, and it seems a lot of folks on the Thor forum bring this up. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Plus tax, title and license. CD Player. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Begin with this one! Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Please contact dealership to verify unit information and availability. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Our 2019 ************ Motor Coach seats have started to completely disintegrate. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Checked every fuse I could find. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Terms may vary. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. We have spent countless dollars and hours as well as travel time in dealing with this. Then I tried the GFI in my 29m bathroom. Junior Member. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. If you wish to set up a factory service appointment to discount you the $2000, please call ************. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. 40 gallon fresh water tank. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Number Of Televisions. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. I was given a few numbers of service centers and I had to contact them. Thank you. We pay our bill every month We were told to take to ********* ** or *********. Anyone know exactly where the fuse may . We are also providing the **** commercial vehicle center web address. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. He made us feel at ease during the whole process. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. 15 amp. ** September 10th we took the ** out. I purchased unit as it comes from manufacturer with a seamless roof. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Number Of Radios. 2019. RVers Ask: What's The Best Way To Sell An RV? Rates and amount financed are determined by credit history. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. 2017 Thor Challenger XE Rear and side cameras and radio not working. This is an independent, unofficial site. Yes. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. I guess that is the million-dollar question. The pictures submitted to us show no concern of factory defect to the roof. ****** was not being truthful. BBB Business Profiles generally cover a three-year reporting period. Again, the deal fell through . This coach is over 6 years old. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! We want the work to be done correctly. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. This is Thors final offer as it has been stated multiple times. We are well aware that the coach is off warranty. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. It has generator in it but does not work. Report post. Not just one but every single seat in . Rear Bath. Select the desired vehicle below to view all the recalls for that particular make & model. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. The keep-alive lead isn't switched at all. ** Day 2 we tried using the microwave again. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Does not include Hitch work or accessories. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. drivers window was installed bad. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. This is Thors final offer as it has been stated multiple times. The owner listed is **************************. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! He was so laid-back and his knowledge was extensive on the motorhome. One is in the coach fuse panel and is marked. from Thor Motor Coach. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. The elements cause the roof to expand and retract. As stated previously, we are well aware that the coach is now off warranty. It may not display this or other websites correctly. It's been non-stop. If you wish to set up a factory service appointment to discount you the $2000, please call ************. We bought it new in 2018. New to RVing? It is the original claim. ************************* said that they would pay ******* ***** 26hrs for their labor. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. We are tired and have had enough. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. They are the same issues we continue to try to get resolved. We have a water leak and it has caused extensive damage. The radio may well be powered by the house batteries. All of this back and forth is not fair to us, the consumer. And we are akready receivng customer no assistance. The retail declared our previous response as satisfactory, see below. You probably have to pull the radio out to find it. This is Thors final offer as it has been stated multiple times. Message. Don't go searching for zebras just yet. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. This just sends them a link to it so they can take a look. My Thor Rize was not properly built. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. I have hundreds of emails relating to our continued attempts to get these issues resolved. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Generator in photo not included. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The best of Class A amenities and more power than a Class B. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Wheel sensors for air pressure not working. Our BIGGEST Class C is HERE!! If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. We now have two new estimates, both have been rejected by *************************** and *********************************. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. 2022 Thor Motor Coach Challenger RVs for Sale Near You. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Customer Reviews are not used in the calculation of BBB Rating. Check whether the batteries are charged enough. This has all been dragging on for far too long. State: Texas. BBB is here to help. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Pantry. Based on what was submitted to Thor, we see no warranty concern. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Apparently, they couldn't come to an agreement with ****. ************************* was working with us right up until he moved to a new position in March of 2022. You may also call **** at ************ for them to better assist you in finding service. Standard and optional features listed on units may or may not reflect the actual in-stock unit. We purchased a new 2019 *********************** **** Motor Coach in May 2019. 3. Can you tell me a little more on. Have you tried pushing in the "very little" reset button top left? In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. THOR AXXERA RADIO.not working??? Ill keep taking all suggestions and look a while longer. Thats where the water is coming in, it came that way from the factory. The $1,000.00 bid they accepted. bunk above drivers compartment has failing motor brakes. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Both radios are powered from a 15 amp fuse located in the power center under the bed. It seems each Thor MC plant wires the radios differently. Your actual payments may vary. or call the glass man in town? All warranty info is typically reserved for new units and is subject to specific terms and conditions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
Eric Lefkofsky Wife,
How To Clean Permanent Diamond Teeth,
St Julian Frostbite Wine,
Upper Extremity Functional Index Calculator,
Is Alma Fillcot Based On A Real Person,
Articles T
About the author