What should I do? Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. It wasnt much of a dispute resolution. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. We are not always notified if a show is postponed, rescheduled or cancelled. These tickets are marked on the listing as "Zone Seating." Oh, Loosey! If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. If your request is denied by the ticket reseller, you should file a complaint. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. If your show hasnt announced a new date yet, please hold on to your tickets. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Over the last several months, our advocacy team has received several questions about Vivid Seats. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. This email will be used to sign into all New York sites. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. 2023 Vivid Seats LLC. Just because it never happened doesnt mean they cant get back together. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Learn More. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. We're your companion for live events. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. The two disgraced men have both been sentenced for sex crimes. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. RYADD was also forced to settle with Virginia authorities over the same practices. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. This field is for validation purposes and should be left unchanged. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. There was absolutely no way to talk to a human. Sears couldnt deliver my appliances. But why cant I get a refund? An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Vrbo offered a refund after my husband lost his job. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. The settlement was initially agreed to between Vivid Seats and . UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Our mission is to connect customers with individual ticket holders and amazing. Any tickets purchased in advanced will be refunded. The event kept getting postponed and now he cant get his money back. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. So why is it holding on to Himbergers money? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. As our Sales Terms and Conditions state, all sales are final. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Despite the early-season drama, its still (almost) anyones game to win. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Tickets for some events are impossible to come by, so you may only find them on the companys site. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. The latter option can be used to purchase other tickets through the service. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Authorization Form .
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